Our CompanyFounded in 2002 by three medical professionals, Responsive Respiratory is dedicated to providing high quality respiratory products, customer service and prompt delivery to the Home Health Care, Medical, EMS and Industrial markets. We strive to exceed our customer’s expectations with superior value-added products and same-day shipping*. *Same-day shipping available for orders placed before 3 PM CST.
Our ProductsRRI offers a comprehensive line of high pressure oxygen products consisting of oxygen conservers, regulators, cylinders, carts & racks, cylinder carry cases, oxygen disposables and accessories. Each product undergoes a rigorous quality assurance process to ensure it performs flawlessly and exceeds expectations. Each item has passed an extensive testing process which meets or exceeds the Compressed Gas Association (CGA) as well as FDA requirements.
Service Plus GuaranteeResponsive Respiratory is proud to offer the Service Plus Guarantee, a personal guarantee that customers will always receive the highest level of customer service available. Our trained staff is dedicated to ensuring that every aspect of the customer’s interaction with RRI is hassle-free, from product inquiries and order placement to same-day shipment and delivery. We take pride in our work and it shows.
Always AvailableRRI’s sales and customer service staff are always available, which means your phone call will be answered by a trained professional – never a machine – to assist you with placing an order or answering a product question.
Same Day ShippingResponsive Respiratory is centrally located in St. Louis, Missouri to ensure prompt service and delivery of our products. Our fully stocked warehouse and central location enables RRI to ship same day* and deliver product anywhere in the US within 3 days to reduce inventory needs of our customers and ensure the lowest possible freight costs and transit time. *Same day shipment available on orders placed before 3 PM CST.
Added ValueRRI is responsive to the needs of our customers and strive to exceed customer’s expectations on product, service and delivery, every time. We offer unmatched service levels and value with our customization program which offers custom branded products with low minimums.
Ordering, Pricing and Shipping FAQS
How do I contact customer service?
We are available by phone, toll free 866-333-4030 or 636-600-4030 from 8am to 5pm CST, Monday thru Friday. You may also reach us via our customer service page.
How do I place an order?
Online ordering is available to RRI dealers only. Please contact RRI customer service to connect online ordering capabilities to your account.
Why do I need a prescription to purchase some products?
Federal Law restricts the sale or use of regulators and conserving devices without the express written order of a physician; therefore, Responsive Respiratory only sells these items to Healthcare dealers and distributors. Please call us at 866-333-4030 and we will gladly assist you in locating a dealer in your area to provide you with this product, with proof of prescription.
What is my price?
All prices shown are manufacturer’s suggested retail prices. Responsive Respiratory’s dealers receive discounted rates from these levels.
How do I make a payment?
We accept VISA, MasterCard and American Express. Dealers may request pricing and terms by calling 866-333-4030.
When do you ship?
We ship Monday thru Friday. Most in stock orders placed before 3pm CST will ship same day. Orders placed after 3pm will ship the following business day.
What shipping carriers do you use?
We ship most orders via UPS ground, unless otherwise specified or the product is too large. Larger products (Industrial Carts & Racks) ship LTL and will be routed the most direct, most cost effective carrier available. A Customer Service Representative will contact you after order placement with a freight quote for all LTL shipments. We process and ship most orders within 24 hours of receipt.
What is your return policy?
We offer a 30 day return policy. If you find it necessary to return an item, please contact customer service to request a Returned Goods Authorization (RGA) number. The item must be in its original packaging with the packing slip and receipt included. Used items and products packaged for oxygen use (i.e. conservers, regulators and oxygen disposables) that have been removed from the original packaging (polybag) are not eligible for return. The RGA number must be clearly marked on the outside of the shipping box. No packages will be accepted without an RGA number. Return shipping costs are the responsibility of the purchaser – all goods must be sent freight pre-paid. Special order and customized items are not eligible for return. If the product is not in its original packaging or has been damaged, no credit will be issued. A restocking fee applies to all returns.
What if my product is damaged during shipment?
Please ensure that your packages are inspected for damage prior to signing for the shipment. All damages must be noted on the delivery receipt. We take the utmost care in packaging your product to prevent shipping damage; however, in the event that product is received damaged or merchandise is missing, please keep the original shipping carton and take the following steps:
- Contact your local USPS or UPS office for a damage inspection report
- Have UPS return the package to us if the goods are damaged
- Contact our customer service department at 866-333-4030 with the Damage Call Tag number issued by UPS
- RRI will arrange for a reorder or a credit to your account
What if the product is defective?
In the event that you receive a defective product, please contact customer service at 866-333-4030 to request a Return Goods Authorization (RGA) for return.
What is your warranty policy?
All products sold by Responsive Respiratory have been 100% quality inspected prior to shipment. Products are covered by a limited warranty effective from the date of manufacture. The following products have a date code applied and are covered by the time period listed below:
- Regulators – 2 years or 1 year, depending on type
- Conservers – 3 years
- Warehouse Carts – 2 years
- Cylinders – Are covered by the manufacturer (not the seller) and have a limited lifetime warranty
How do I submit a warranty claim?
For warranty repairs, please contact customer service at 866-333-4030 for a Return Goods Authorization (RGA).
How do I become a distributor?
Responsive Respiratory is always looking for dedicated dealers to carry our products. Please contact customer service at 866-333-4030 to inquire about becoming a dealer.
I need a logo/photo for use on my website/catalog, who do I contact?
All of RRI’s products and logos are available for use by our distributors for promotional purposes only. Please contact us via our contact us page or by phone at 866-333-4030 for the images you need.
Product Specific FAQS
Can I add my logo to a product?
Yes! Responsive Respiratory offers a product customization program to add logos or provider names to a number of our products including:
- Cylinder Cases
- Cylinder Labels
What's the difference between a regulator and conserver?
Oxygen regulators deliver oxygen on continuous flow only. Oxygen conservers deliver oxygen on inhalation only and do not provide oxygen during exhalation, thus allowing the cylinder contents to last 3 to 5 times longer than a regulator.
What's the difference between single / dual lumen conservers?
Single lumen conservers use a single cannula where negative and positive pressure goes through a single tube. Dual lumen conservers utilize a special cannula that senses on one side and delivers oxygen through the other tube. Dual lumen conservers are optimal for shallow breathers or those who require a more sensitive device to trigger the oxygen.
What does D.I.S.S. stand for?
D.I.S.S. stands for a Diameter Index Safety System – a type of outlet valve that provides a unique connection that is specific for the gas used (i.e. oxygen, CO2, nitrogen, etc) to avoid delivery of incorrect gas.
What is the difference between CGA540 and CGA870?
CGA 540 fitting is a nipple and nut configuration for cylinders larger than an E size (i.e. M60, MM H, J, K & T). CGA 870 is a fitting for oxygen only and is used for E cylinders and smaller.
What's the difference between a cannula and demand cannula?
A standard cannula is used for single lumen conservers – the positive and negative pressure sharing the same tubing. Demand cannulas are used for dual lumen conservers with a split tube for inhalation and oxygen delivery.
Which cart/rack is best for my application?
We offer a full line of light to medium duty carts and racks ideal for in-home, office or patient use. These racks are designed to be compact and provide durability and ease of use. Our warehouse, horizontal stackers and industrial duty carts and racks are ideal for warehouse, cylinder transport and storage needs. These systems are engineered to withstand the demands of these environments and are upgradeable for the user – they are stackable, and can be retrofitted with casters or doors (on the Industrial Duty line) at any time, to offer flexibility for customers.
I bought a rack but need a cart now, can I add casters to my current unit?
Yes! Our warehouse, horizontal stacker racks and industrial duty system can be retrofitted easily with casters or handles at any time.
I need to be DOT compliant for vehicle transport - what rack should I order?
Our industrial duty systems offer latching steel doors for DOT compliant cylinder transport.