If you find it necessary to return an item, please contact our Customer Service Department at (866) 333-4030 and request a Returned Goods Authorization (RGA) number. The item must be in its original packaging with the original packing slip included. Used items and products packaged for oxygen use (i.e. conservers, regulators, oxygen disposables) that have been removed from the original packaging (polybag) are not eligible for return. The RGA number must be clearly marked on the outside of the shipping box. No packages will be accepted without an RGA number. Product is eligible to be returned for credit if the return is received by RRI within 30 days of invoice. Special order and customized items are not eligible for return. Refunds will only be applied to the original credit card used in the original transaction. No checks will be issued.
Return shipping costs are the responsibility of the purchaser – all goods must be sent freight prepaid. To make a claim on defects in materials and workmanship, Purchaser must notify Responsive Respiratory within 5 days of receipt of the product
***If the product is not in its original packaging or has been damaged, no credit will be issued. A restocking fee applies to all returns.